User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Ego Games platform. They explain the relationship between you and us, what we expect from account holders, and how we operate our services. By registering an account, placing wagers, or otherwise using the site you agree to follow these terms. If you do not agree, do not use the services.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. This includes your contact information, payment details, and any identity documents we request. Keep your password and account credentials secure and do not share them with others. If you suspect unauthorised access or a security breach, notify us immediately.

We reserve the right to limit, suspend, or close accounts where we suspect fraud, abuse, unauthorised access, or other activity that breaches these terms. Where an account is restricted we may place holds on funds pending verification or investigation.

Eligibility requirements

Only persons who meet the applicable minimum legal age and who are permitted to gamble in their jurisdiction may open an account. It is your responsibility to ensure you are eligible to use the services from your location. One account per person is normally permitted; opening multiple accounts may lead to restriction or closure.

We may require identity, residency, and payment verification before allowing certain activity such as withdrawals. If you do not provide requested documentation within a reasonable time we may limit access to some or all account features.

Acceptable platform use

Prohibited activities

Users must not use the platform for unlawful or abusive purposes, including money laundering, fraud, collusion, use of automated betting bots, chargeback abuse, or attempts to manipulate game outcomes. Abusive communication with staff or other users is not tolerated.

Any attempt to exploit technical errors, practice advantage play that violates our rules, or otherwise undermine fair play may result in forfeiture of wagers, withheld winnings, and account closure.

General bonus and promotion rules

Active promotions and bonuses are subject to specific terms which will be displayed with each offer. Wagering requirements, eligible games, maximum bet limits while a bonus is active, and other conditions may apply. We reserve the right to modify, suspend, or withdraw promotions at any time in accordance with the terms of the offer.

Offers obtained through fraud, multiple accounts, or other forms of abuse will be voided. Bonus balances may be converted or removed if we determine the promotion was misapplied or abused.

Deposits and withdrawals

Deposit and withdrawal methods, processing times, and limits may vary by payment provider and by jurisdiction. We may require verification checks before processing withdrawals. Transactions may be subject to holds while we complete identity and compliance checks.

Payment-related fees may be charged by third-party providers. We do not control those fees and will not be responsible for charges applied by banks or payment services.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with full details so we can investigate. We will review the matter, request any necessary information, and respond in writing. During investigations we may temporarily restrict account access or funds to prevent further risk.

If you remain dissatisfied after our review you may seek independent advice. Our decision will be based on the terms, the available evidence, and reasonable commercial practices.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be posted on the site and, where appropriate, communicated to account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. Please review this page regularly to stay informed of any changes.