Responsible Gambling Policy

At Ego Games we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. That means providing clear information, practical tools and straightforward steps you can take if gambling stops being fun or becomes a problem.

Player protection principles

We believe gambling should be safe, voluntary and within a player’s means. We promote transparency, fair play and privacy, and encourage players to make informed decisions about how much time and money they spend. If you feel unsure about your play, it’s important to pause and reassess.

Activity-control tools

To help manage activity, most operators provide a range of tools - where available on your account - such as deposit limits, loss limits, session timers and self-exclusion. These tools are designed to give you control over how often and how much you play. Check your account settings or the Help section to see which options are active for you.

Deposit limits

Deposit limits let you cap how much you can add to your account over a day, week or month. Setting a limit is a practical way to keep spending within a budget. Consider setting an amount you are comfortable with and review it regularly. Changes to limits may take effect after a short delay as an extra safeguard.

Loss limits

Loss limits restrict the total amount you can lose over a defined period. They are useful if you want to limit downside risk and stick to pre-planned spending. If you find yourself increasing limits frequently, pause and consider a longer cooling-off period.

Time limits and session controls

Session limits, reality checks and automatic logouts help manage play time. You can set maximum session lengths, receive reminders after a set period, or schedule regular breaks. Short, planned breaks are an effective way to maintain perspective and prevent fatigue-driven decisions.

Self-exclusion and account breaks

Self-exclusion provides a longer-term pause from gambling and can be temporary or permanent. If you need a break, you can close access to your account for an agreed period. Self-exclusion is a serious step - take time to consider options and, if you need help, reach out to our support team through the Help section.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to gamble, spending more time or money than intended, neglecting work or relationships, or feeling anxious about gambling. Early recognition makes it easier to take effective steps.

Tips for maintaining control

Set realistic budgets and stick to deposit and loss limits, use session reminders, avoid gambling when stressed or impaired, and keep gambling as a form of entertainment rather than income. Talk to someone you trust if you notice worrying changes in your behaviour.

Professional help and support

If gambling is causing harm, consider seeking professional help. Look for local counselling services, financial advice or support groups in your area. Emergency services and healthcare professionals can also advise on immediate concerns. If you want assistance with account tools or next steps, contact us via the Help section and we’ll guide you through available options.