Data Privacy Policy
This Privacy Policy explains how Ego Games collects, uses, stores, and protects personal information when you use our online casino and sportsbook services. We describe the kinds of data we collect, why we need it, how we protect it, and the choices available to you. We are committed to handling your information responsibly and keeping your privacy in mind when we operate our site and services.
Types of data we collect
Personal data
When you register an account or contact support we may collect personal details such as your name, email address, date of birth, billing and contact address, and identity documents if verification is required. We use this data to create and maintain your account and to verify your identity when necessary.
Technical data
We collect technical information needed to provide the service, including IP address, device and browser details, operating system, and connection data. This helps us deliver the site correctly, improve performance, and diagnose issues.
Transactional data
We record activity related to deposits, withdrawals, bets, game history, and transaction IDs. Transactional data allows us to process payments, handle withdrawals, maintain accurate account balances, and detect potential fraud.
How we use information
We use collected data to operate and improve our services, process payments and withdrawals, verify identity and eligibility, respond to enquiries, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymized data for analytics and to monitor site usage patterns.
Data protection practices
We implement technical and organisational measures to protect information, such as encryption for data in transit and access controls for stored data. Access to personal information is limited to authorised personnel and service providers who need it to perform their duties. While we strive to protect your data, no online system can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to deliver essential site functionality, remember preferences, and analyse site usage. Some cookies are required for account security and payments. Others support analytics and optional marketing features. You can manage most cookies through your browser settings, though disabling certain cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access the data we hold about you, request correction of inaccurate information, object to certain processing, and request deletion where applicable. You may also withdraw any consent you have given for specific uses of your data.
Access, correction and deletion
To exercise your rights or request access, correction, or deletion of your personal data, contact us at [email protected]. We will respond to valid requests and advise on any necessary identity verification before processing changes.
Information sharing and third parties
We share personal information with third-party service providers who support our operations, such as payment processors, verification services, and technical providers. We may also disclose information to comply with legal obligations or to prevent fraud and abuse. Where possible we limit shared data to what is necessary for the task.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will post a revised version on the site. Continued use of our services after updates indicates acceptance of the revised policy.